MURSALEEN, M.; IJAZ, M.; KASHIF, M. Service Quality of News Channels: A Modified SERVQUAL Analysis. Observatorio (OBS*), [S. l.], v. 8, n. 1, 2014. DOI: 10.15847/obsOBS812014719. Disponível em: https://obs.obercom.pt/index.php/obs/article/view/719. Acesso em: 29 nov. 2022.