ESCOBAR-SIERRA, Manuela; GUISAO GIRALDO, Erica Yaneth. Mining delivery customer claims in social media in Colombia. An exploratory analysis applying machine learning algorithms. Observatorio (OBS*), [S. l.], v. 18, n. 3, 2024. DOI: 10.15847/obsOBS18320242382. Disponível em: https://obs.obercom.pt/index.php/obs/article/view/2382. Acesso em: 5 oct. 2024.