PALAU-SAMPIO, D. Dealing with viewers’ complaints: Role, visibility and transparency of PSB Ombudsmen in ten European countries. Observatorio (OBS*), [S. l.], v. 11, n. 4, 2017. DOI: 10.15847/obsOBS11420171059. Disponível em: https://obs.obercom.pt/index.php/obs/article/view/1059. Acesso em: 5 dec. 2022.