A Systemic Evaluation of Obstacles Preventing the Wider Public Benefiting from and Participating in the Broadband Society

Yiannis Laouris, Marios Michaelides, Bartolomeo Sapio


In the context of a regular COST 298 management meeting, the authors have organized a structured democratic dialogue co-laboratory to study the obstacles, which the Cost298 community faces in their effort to engage the wider public in the wideband society. Through a process known as Structured Design Process (SDP), the experts of the COST 298 network collected and structured all their ideas concerning obstacles to achieving this goal. The process was initiated asynchronously before the co-laboratory by sending to all participants the following triggering question by email: “What are the obstacles to the wider public benefiting from and participating in the broadband society?” They were requested to contribute one or more ideas expressed as single sentences, but with the option of providing separate clarifications. During the co-laboratory all ideas were presented again and participants were guided through a structured process to cluster and prioritize their ideas. Subsequently, with the help of special software (CogniscopeTM), the relative influence of one idea on another was systematically studied. This process resulted in a root cause influence map, which provides a clear picture of which obstacles need to be tackled first. Two ideas emerged as root causes: the inadequate public promotion of its importance and the lack of user friendliness.


Broadband; interactive management; structured design process; dialogue; social system design; agora; stakeholders; society

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DOI: https://doi.org/10.15847/obsOBS222008199